QUALITY POLICY
The B&M Group understands that the Quality Management is an inseparable element regarding the satisfaction of its customers, employees, suppliers and stakeholders.
For this reason, it has implemented and maintains a Quality Management System (QMS), which uses the standard NP EN ISO 9001 as reference. The said reference standard is of particular importance regarding the development of sound practices and procedures, the target of which consists in building a solid basis for the permanent improvement of the quality of products and services.
The B&M Group ensures that the Quality principles are disclosed and acknowledged by all its employees, thus ensuring their commitment to meet the requirements in the context of the design, development and production of sanitary items. Therefore, we consider as guiding principles the following requirements:
Quality management
Maintenance of the Quality Management System (QMS) pursuant to the NP EN ISO 9001, with a view to ensure that all activities are in accordance with the QMS implemented, seeking its improvement on an ongoing basis.
Methodology
To ensure the implementation of effective and efficient working methods by means of controlling and managing activities as interrelated processes.
Satisfaction
To meet our customers’ demands, by striving to exceed their expectations in such a way to create long-lasting and solid relations aiming at their satisfaction, well-being and loyalty.
Unity
To provide unity in our objective, providing the means and resources required to meet the company’s objectives.
Qualification
To promote the accomplishment of training and awareness activities in order to train, empower and involve all employees and to provide for an improvement in performance, to get involved in the company’s overall objectives and to create value.
Initiative
To promote a proactive and entrepreneurial attitude in the context of obtaining the resources necessary for development. To promote ideas and initiatives.
Partnership
To consider our customers and suppliers as partners with whom we seek to deepen communication, involvement, capacity and skills in order to guarantee the permanent improvement of products, services and management processes.
Commitment
Commitment to comply with the legal and normative obligations and provisions applicable to the area of activity.
Excellence
To maintain its image as a symbol of reference regarding the design, development and production of sanitary items. To make a difference with high standard products and a professional and quality service which best meets the customers’ needs.